Refund Policy for AskMystery.com
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At Ask Mystery, we are committed to the satisfaction of our customers. We understand that circumstances can change, and we want to ensure that your experience with us is positive and fulfilling. Therefore, we offer a straightforward 30-day refund policy.
30-Day Money-Back Guarantee
If you are not completely satisfied with your digital purchase, you are eligible for a 100% refund within 30 days from the date of purchase, as long as the product link is still active on our website.
In the case of my live events: if you paid in full at the time of purchase and contact us within 60 days of your event, we will reschedule you for another live event or give you a full refund. All other refunds in whole or part are at the discretion of askmystery.com. Deposits will NOT be refunded.
How to Request a Refund
To process your refund, please follow these steps:
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Proof of Purchase: Prepare a screenshot of your email receipt as proof of your purchase.
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Request Submission: Email your refund request along with the proof of purchase to getanswers@askmystery.com.
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Refund Processing: Upon receiving your request, our team will review it and initiate the refund process. The refund will be credited back to your original method of payment.
Processing Time
Please allow up to 5 business days for the refund to be processed. The actual time for the refund to reflect in your account may vary depending on your card issuer or bank’s policies.
Need Assistance?
If you have any questions or need further assistance regarding our refund policy, please don't hesitate to contact us at getanswers@askmystery.com. Our dedicated customer support team, led by Mystery, is here to help you with any concerns you might have.
Your Feedback Matters
At Ask Mystery, we continually strive to improve our services and customer experience. We welcome your feedback and suggestions and encourage you to share your thoughts with us.
Thank you for choosing Ask Mystery for your journey of discovery and learning.